Refund policy
# Return & Refund Policy
**Last Updated: 17 September 2026**
At **Raasrang**, we want you to be satisfied with your purchase. If you receive a wrong, damaged, defective, or eligible product, we are here to assist you.
## 1. 7-Day Return Policy
Raasrang accepts eligible return requests within **7 days from the date of delivery**.
To be eligible for a return, the product must:
* Be unused and unworn.
* Be in its original condition.
* Have all original tags, labels, packaging, and accessories, where applicable.
* Not be washed, altered, damaged, or used.
* Be returned with the original invoice/order details, where applicable.
## 2. Damaged, Defective or Wrong Product
If you receive a damaged, defective, or incorrect product, please contact us within **48 hours of delivery**.
Please provide:
* Order number.
* Clear photos/videos of the product.
* Photos of the outer packaging and shipping label.
* A brief description of the issue.
After verification, Raasrang may provide a replacement, exchange, or refund, as applicable.
For products that are damaged, defective, or incorrectly supplied by Raasrang, **Raasrang will bear the applicable return shipping cost**.
## 3. Change of Mind / Size / Other Returns
Eligible returns due to reasons such as change of mind, incorrect size, or other customer-related reasons are accepted within 7 days, provided the product satisfies all return conditions.
**Return shipping charges for customer-initiated returns are not covered by Raasrang.**
The customer may be responsible for the applicable return shipping cost.
## 4. Non-Returnable Items
The following products may not be eligible for return or exchange:
* Products marked as Final Sale or Non-Returnable.
* Used, washed, worn, altered, or damaged products.
* Products without original tags or packaging, where applicable.
* Personalized or customized products, unless received damaged or defective.
* Products that do not meet the return eligibility conditions.
## 5. How to Request a Return
To request a return:
1. Contact Raasrang at **[admin.raasrangindia@gmail.com](mailto:admin.raasrangindia@gmail.com)** or **9558901291** within 7 days of delivery.
2. Provide your order number and reason for the return.
3. Provide photos/videos of the product if requested.
4. Wait for return approval and instructions.
5. Pack the product securely in its original packaging.
6. Ship the product according to the return instructions provided by Raasrang.
Please do not send a return to any address unless it has been provided or confirmed by Raasrang.
## 6. Return Inspection
After we receive the returned product, it will be inspected to confirm that it meets our return conditions.
If the returned product does not meet the eligibility requirements, the return may be rejected and the product may be sent back to the customer.
## 7. Refunds
Once your return is approved, the applicable refund will be processed.
For prepaid orders, approved refunds will generally be issued to the original payment method, subject to the processing time of the relevant payment gateway, bank, card issuer, or UPI provider.
For Cash on Delivery (COD) orders, refunds may be processed through UPI or bank transfer after the required customer details are provided.
The time required for the refund to reflect in your account may vary depending on the payment provider or bank.
## 8. Exchanges
Exchange requests are subject to product availability.
If the requested replacement is unavailable, Raasrang may provide an alternative product, store credit, or refund, as applicable.
## 9. Order Cancellation
Cancellation requests should be submitted as soon as possible after placing an order.
Once an order has been shipped or fulfilled, cancellation may no longer be possible. In such cases, the order will be handled according to this Return & Refund Policy.
## 10. Return Shipping
For products that are damaged, defective, or incorrectly supplied by Raasrang, **Raasrang will bear the applicable return shipping cost**.
For customer-initiated returns, including change of mind or incorrect size, **return shipping charges are not covered by Raasrang**.
## 11. Important Information
Raasrang reserves the right to verify the condition and eligibility of returned products before approving a return, replacement, exchange, or refund.
This policy does not limit any rights that customers may have under applicable consumer protection laws.
## 12. Contact Us
**Raasrang**
**Email:** [admin.raasrangindia@gmail.com](mailto:admin.raasrangindia@gmail.com)
**Phone / WhatsApp:** 9558901291
For faster assistance, please mention your **Order Number** whenever contacting us regarding a return, exchange, or refund.