Shipping policy

# Shipping Policy

**Last Updated: 17 September 2026**

At **Raasrang**, we are committed to delivering your orders safely and conveniently. This Shipping Policy explains how we process and deliver orders placed through our website.

## 1. Order Processing

Orders are generally processed within **1–3 business days** after successful order confirmation and payment verification.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, festivals, new launches, or periods of unusually high order volume, processing may take longer than usual.

## 2. Shipping & Delivery

Once your order has been dispatched, it will be handed over to our shipping/logistics partner for delivery.

Estimated delivery time may vary depending on:

* Delivery location.
* Courier availability.
* Weather conditions.
* Public holidays.
* Operational or logistical delays.
* Remote or difficult-to-service locations.

The estimated delivery date shown at checkout or communicated after dispatch is an estimate and may vary.

## 3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

Any free-shipping offer will be subject to the terms and conditions of the applicable promotion.

## 4. Order Tracking

Once your order has been shipped, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information to check the status of your shipment.

## 5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

* Full name.
* House/Flat/Shop number.
* Street/Area.
* City.
* State.
* PIN code.
* Contact phone number.

Raasrang is not responsible for delays or failed delivery caused by an incorrect, incomplete, or outdated address provided by the customer.

## 6. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its operational policies.

If the customer is unavailable, provides an incorrect address, or does not respond to the courier's delivery attempts, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests re-shipment of a returned order.

## 7. Delayed Shipments

Although we work with logistics partners to deliver orders on time, delivery delays can occasionally occur due to circumstances beyond our control.

These may include:

* Severe weather.
* Natural disasters.
* Transportation disruptions.
* Courier operational issues.
* Public holidays.
* High order volumes.
* Government or regulatory restrictions.
* Other unforeseen circumstances.

We will make reasonable efforts to assist you in tracking and resolving delayed shipments.

## 8. Damaged Package

If your package appears visibly damaged or tampered with at the time of delivery, please take photographs/videos of the package before opening it, where possible.

If the product inside is damaged, defective, or incorrect, please contact Raasrang within **48 hours of delivery**.

Please refer to our **Return & Refund Policy** for the applicable return/replacement process.

## 9. Undelivered or Returned Orders

If an order is returned to Raasrang because of:

* Incorrect or incomplete address.
* Customer unavailable during delivery attempts.
* Customer refusing delivery.
* Failure to respond to the courier.
* Other customer-related delivery issues.

we may contact the customer regarding re-shipment.

Any applicable additional shipping or re-shipping charges may be payable by the customer.

## 10. Cash on Delivery (COD)

If Cash on Delivery is available for your location, the applicable COD option and charges, if any, will be displayed during checkout.

COD orders may be subject to verification before dispatch.

## 11. International Shipping

Unless specifically stated on the website, Raasrang currently ships **within India only**.

International shipping availability, if introduced in the future, will be subject to applicable shipping charges, customs duties, taxes, and regulations.

## 12. Contact Us

If you have questions about your shipment or delivery, please contact us:

**Raasrang**

**Email:** [admin.raasrangindia@gmail.com](mailto:admin.raasrangindia@gmail.com)
**Phone / WhatsApp:** 9558901291

Please keep your **Order Number** ready when contacting us about your shipment.